FAQ

How long does it take to receive my order?

It take 2-3 business days for an order to be processed, shipped, and received.

Where are you based?

We are based in Meadowdale, Johannesburg, Gauteng province.

How do I track my order?

Your tracking number will be sent as soon as payment has been made and the product has been shipped from our warehouse.

What is the cost of shipping?

We charge a flat fee of R99 to ship nationwide. This will not change whether you are based in Cape Town or in Gauteng.

How do I get free shipping?

Any orders over R500 are shipped for free, regardless of the quantity or weight.

Do you have a physical store?

Yes! Our store is available to visit by appointment. Please WhatsApp us on 0763444444 or email us at ali@sqi.co.za.

Do we ship internationally?

Currently, we only provide services in South Africa.